Updated: April 5, 2025
Privacy Policy
What We Collect
We gather details you give us (like name, contact info, and files you upload) and data automatically sent by your browser or device (like IP address and cookies).
Why We Collect It
We use your information to provide and improve our knowledge management tools, including model training, as well as to communicate updates and protect against fraud or misuse.
Who We Share It With
We share data with trusted service providers (e.g., hosting or payment processors), your employer if you use a work account, or when the law requires us to.
How Long We Keep It
We keep your information only as long as needed for our services or to meet legal requirements. Then we delete or anonymize it.
Your Choices and Rights
Depending on where you live, you can request to see, correct, or delete your data. You can also object to certain uses or ask us to limit our processing.
Contact Us
If you have questions or want to exercise your rights, email us at info@uc2c.ai.
Personal Data We Collect
We collect personal data (“Personal Data”) about you in various ways:
Personal Data You Provide
Account Information. When you create an account, we collect information such as your name, contact information, professional or company details, and any login credentials you create.
User Content. We collect information or files you upload to the platform, including (but not limited to) text, technical documents, data sheets, research, images, or any other materials you share. This may include sensitive or proprietary technical information relevant to chemicals and energy engineering.
Communication Information. If you contact us (e.g., by email or social media), we collect the content of your messages and any information you choose to provide.
Other Information You Provide. This may include responses to surveys, event registrations, or additional verification details you provide in support of your account.
Personal Data We Receive From Your Use of the Services
Log and Usage Data. We collect data automatically sent by your device or browser, such as IP address, browser type, operating system, pages viewed, access times, and referring URLs.
Cookies and Similar Technologies. We use cookies and similar tools to remember your preferences and enhance your experience.
Device Information. We may collect device-specific details (e.g., hardware model, operating system version, unique device identifiers).
Location Information. We may derive your approximate geographic region from your IP address. If you opt to provide more precise location data, we will collect it in accordance with your device settings.
Information from Other Sources
We may receive information from trusted business partners or service providers to assist with security, fraud prevention, or account authentication.
We may also obtain publicly available information (e.g., conference proceedings or public patent databases) that helps us understand industry knowledge, support research, or improve the Services.
Controller vs. Processor
In most cases, UC2C acts as a data controller for Personal Data collected directly from individuals using our website and Services.
If we process Personal Data on behalf of enterprise clients (e.g., where a company integrates UC2C’s platform into its internal systems for employee use), we may act as a data processor. In such cases, we will enter into a Data Processing Agreement (DPA) where required by law.
How We Use Personal Data
We use the Personal Data we collect for purposes including:
Providing, Analyzing, and Maintaining Our Services
We use your data to deliver the UC2C knowledge management platform, respond to your questions, and facilitate technical collaboration or research among engineers in the chemicals and energy fields.
Improving and Developing Our Services
We analyze usage trends and feedback to enhance existing features and create new tools tailored to engineering and technical workflows.
Communicating with You
We may send you updates about new features, technical guides, promotional information (e.g., upcoming webinars, training sessions), or important changes to our Services.
Preventing Fraud and Protecting Security
We use Personal Data to secure our platform, detect unauthorized activities, and protect UC2C, our users, and third parties from potential wrongdoing.
Compliance with Legal Obligations
We may process or disclose your Personal Data to comply with applicable laws, regulations, or legal processes (e.g., safety requirements in the chemicals and energy sectors).
We may also de-identify or aggregate Personal Data so that it no longer identifies you. We use such aggregated or de-identified data for lawful business purposes, such as statistical analysis, research, or improving our platform’s performance.
Disclosure of Personal Data
We may share your Personal Data under the following circumstances:
Service Providers and Vendors
We share data with trusted service providers (e.g., cloud hosting providers, payment processors, data analytics) that need access to perform work on our behalf. They are contractually obligated to safeguard your Personal Data.
Business Transfers
If we engage in a merger, acquisition, reorganization, or asset sale, Personal Data may be disclosed as part of that transaction, subject to appropriate confidentiality and security measures.
Legal Obligations and Security
We may share Personal Data to comply with laws, regulations, or legal requests; to protect our rights, property, or safety; to investigate fraud or security issues; or to cooperate with government authorities when required.
Affiliates
We may share Personal Data with companies or entities under common ownership or control with UC2C, in which case we will require them to follow this Privacy Policy.
Professional or Enterprise Accounts
If your UC2C account is created using corporate or institutional credentials, we may share certain account details with your employer or organization, such as usage information or administrative reports.
Consent and Direct Sharing
You may choose to share technical documents, data, or other content with others on or through our Services. Once shared, those recipients may have access to the information you provided in accordance with their own privacy policies.
International Data Transfers
UC2C is headquartered in [the United States] and may process and store Personal Data on servers located in the U.S. or other countries. If you access or use our Services from the European Economic Area (EEA), the United Kingdom (UK), or certain Middle Eastern jurisdictions, please note:
EEA/UK Transfers
When transferring Personal Data outside the EEA or UK, we rely on appropriate safeguards in accordance with the General Data Protection Regulation (GDPR) and the UK GDPR, such as Standard Contractual Clauses (“SCCs”) or other valid transfer mechanisms.
We take steps to ensure that the level of data protection afforded to Personal Data remains consistent with GDPR standards.
Middle East Data Residency Requirements
We recognize that certain Middle Eastern jurisdictions, including but not limited to those in the Gulf Cooperation Council (GCC), may impose specific data localization or residency requirements.
Where required by local law, we either store data within the relevant jurisdiction or implement transfer mechanisms (e.g., contractual commitments) that meet local data protection standards.
Your Consent Where Applicable
In some cases, we may rely on your explicit consent for cross-border data transfers, particularly if no other lawful basis is available.
Further Information
For additional details about our international transfer practices, or to request a copy of the relevant transfer mechanisms (where legally permissible), please contact us using the information in Section 11 below.
Retention
We keep Personal Data only as long as it is needed for the purposes described in this Privacy Policy or as required by law. Our retention periods depend on factors like:
Ongoing business needs, such as providing you with access to the Services, record-keeping for audits, or ensuring the integrity of technical documentation;
Legal obligations or regulatory requirements in the chemicals and energy industries;
The risk of potential harm from unauthorized use or disclosure.
Where feasible, we may de-identify or securely delete data that is no longer needed.
Your Rights
Depending on your location, you may have certain rights regarding your Personal Data, such as:
Access. You can request a copy of your Personal Data.
Correction. You may ask us to correct inaccurate or incomplete Personal Data.
Deletion. You can request the deletion of your Personal Data in certain circumstances.
Objection and Restriction. You may object to or ask us to restrict the processing of your data under specific conditions.
Data Portability. Where applicable, you can request a copy of your data in a structured, commonly used, and machine-readable format.
Withdrawal of Consent. If we rely on consent, you can withdraw it at any time.
Lodging a Complaint. You have the right to lodge a complaint with a supervisory authority (e.g., an EU Data Protection Authority or the UK’s Information Commissioner’s Office).
To exercise these rights, please contact us using the details in Section 11 below. We may need to verify your identity to process certain requests.
Children
Our Services are intended for professionals and are not directed toward children under 13. We do not knowingly collect Personal Data from individuals under 13. If you become aware that a child under 13 has provided us with Personal Data, please contact us, and we will delete such data in accordance with applicable laws. Users under 18 must have permission from their parent or guardian to use our Services.
Security
We take commercially reasonable administrative, technical, and organizational measures to protect your Personal Data from unauthorized access, alteration, disclosure, or destruction. However, no data transmission or storage system can be guaranteed 100% secure. You are responsible for safeguarding any credentials used to access the Services.
Additional U.S. State Disclosures
Certain U.S. states provide their residents with specific privacy rights. If you reside in one of these states (e.g., California, Virginia, Colorado, Connecticut, Utah), you may be entitled to additional rights, such as the right to know, delete, or correct Personal Data we have collected about you. You also have the right not to be discriminated against for exercising your privacy rights.
We do not “sell” personal information, nor do we process your personal information for targeted advertising. If you wish to exercise any state-specific privacy rights, please see Section 11 on how to contact us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. If we make material changes, we will post a notice on our website or notify you by other means (e.g., email). Please review this Privacy Policy periodically for the latest information on our privacy practices.
How to Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, or if you wish to exercise any of your rights, please contact us at:
Email: info@uc2c.ai
Address:
uc2c.ai
548 Market Street, PMB 256225
San Francisco, CA 94104
USA
If you are located in the EU, UK, or Middle East and believe we have not adequately addressed your data protection concerns, you may have the right to contact your local data protection authority or a supervisory authority.
Last Updated: April 5, 2025
Thank you for trusting UC2C with your professional data and technical documentation. We value your privacy and your work in the chemicals and energy industries, and we are committed to providing a safe and secure environment for all users.