Updated: April 5, 2025

Terms of Use

What We Do

uc2c.ai offers AI-based knowledge management tools and services for technical workers in highly regulated industries.

Scope

These terms relate to the service instance they are attached to. Different instances can have different terms.

Your Inputs and AI Outputs

  • Please ensure you have appropriate rights to anything you submit through the tool (your “Inputs”).

  • The AI’s replies (its “Outputs”) can be similar for different users, and thus not guaranteed to be unique to you.

  • AI will make mistakes; make sure to verify information before relying on it.

Your Content

You retain your rights to your Inputs - any content you provide into the tool.

UC2C gains rights to your Inputs - we retain and utilize your questions and feedback to make system-wide improvements, including model training. 

If you would like to limit the use of your questions and feedback by UC2C - for example, to only within a dedicated instance that you utilize - please contact us at info@uc2c.ai.

Contact Us

If you have questions or want to exercise your rights, email us at info@uc2c.ai.

Welcome to UC2C (“we,” “us,” or “our”). UC2C provides knowledge management solutions for engineers and technical professionals, particularly in the chemicals and energy industries, through our website (www.uc2c.ai) and related applications and services (collectively, the “Services”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.

Important: If you are under 18 or under the minimum age of legal majority in your jurisdiction, you must have a parent or legal guardian’s permission to use the Services. By using our Services, you confirm that you meet all required age eligibility requirements.

Who We Are

uc2c.ai (“we,” “us,” or “our”) provides cutting-edge AI tools and platforms designed for technical knowledge workers in highly regulated industries. We strive to offer reliable and ethically developed AI solutions, but these technologies remain evolving and may sometimes produce unexpected or inaccurate results. Use your best judgment when relying on any AI-generated content.

Accepting These Terms

By creating an account or otherwise using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as any additional terms, policies, or guidelines referenced in these Terms (together, the “Agreement”). If you do not agree with these Terms, you must discontinue use of the Services immediately.

  • Privacy Policy. Please also review our Privacy Policy (www.uc2c.ai/privacy), which describes how we collect, process, and protect your information. The Privacy Policy is part of these Terms, though not reproduced in full here.

  • Additional Terms. Certain Services (e.g., paid plans, integrations, or APIs) may require you to accept additional terms or policies, which will supplement (or, where noted, supersede) these Terms.

Account Creation and Eligibility

  1. Account Information. To use certain features, you may be asked to register an account. You agree to:

  • Provide accurate, complete, and up-to-date information.

  • Maintain the security of your account credentials.

  • Immediately notify us of any unauthorized access or other breach of security at info@uc2c.ai.

  1. Age Requirements. You must be at least 13 years old (or above the minimum age in your jurisdiction) to use our Services. If you are under 18, you must have a parent or legal guardian’s permission. By creating an account or using our Services, you represent that you meet these eligibility requirements.

  2. Corporate or Organizational Accounts. If you create an account with an email domain that is owned by your employer or another organization, that organization may assume ownership or administrative control over your account, including Materials (as defined in Section 5) processed under it, upon notice to you.

Permitted Use of the Services

You may access and use our Services only for lawful purposes and in accordance with these Terms. You agree not to:

  • Violate any applicable laws or regulations in connection with your access or use of the Services.

  • Send, upload, or distribute any content that is unlawful, harmful, threatening, defamatory, obscene, harassing, or violates others’ rights.

  • Reverse-engineer, decompile, scrape, or otherwise attempt to extract the source code or underlying data from our Services, models, or systems—except as allowed by law.

  • Reproduce, duplicate, resell, or exploit the Services for any commercial purpose not explicitly authorized by us.

  • Use automated means (like bots or scrapers) to access or use the Services in a manner that disrupts, overloads, or circumvents our protective measures.

  • Use the Services to build or train models that compete with uc2c.ai or develop derivatives that infringe on our intellectual property rights.

  • Engage in any other activity that we deem harmful to the security, availability, or reliability of our Services or that infringes upon the rights of others.

User Inputs and AI Outputs (“Materials”)

Our Services may allow you to input data or prompts (“Inputs”) and receive AI-generated responses or results (“Outputs”). Collectively, Inputs and Outputs are referred to as “Materials.”

  1. Your Responsibility for Inputs. You are solely responsible for the legality, reliability, and appropriateness of all Inputs you submit. By providing Inputs, you represent and warrant that:

  • You have all necessary rights, licenses, and permissions to provide them.

  • You are not submitting Inputs that violate any law or these Terms (including the usage restrictions in Section 4).

  • You agree that uc2c.ai may process, store, and use the Inputs to provide and improve the Services (subject to our Privacy Policy and any applicable opt-out options).

  1. Ownership of Outputs. To the extent permitted by law, uc2c.ai assigns to you any rights it may have in the Outputs generated specifically for you. However, Outputs from AI models can be non-unique, and similar or identical content may be generated for other users. We cannot guarantee exclusivity or uniqueness of any Outputs.

  2. Disclaimer on Accuracy. AI-generated content can be incorrect, incomplete, or unpredictable. We do not guarantee Outputs’ reliability, accuracy, or suitability for any purpose. You must evaluate and verify Outputs before relying on them.

  3. Use of Materials to Improve Services. Unless you opt out (if such opt-out is provided for in our Privacy Policy or user settings), we may use Inputs and Outputs to maintain, refine, and develop our models and Services. We follow industry-standard security and confidentiality practices, but we do not assume liability for misuse of data outside our control.

  4. Prohibited Material. If you discover any Outputs or other content that you believe violates these Terms or your rights, you may request removal or report it at info@uc2c.ai.

Fees, Payments, and Subscriptions

  1. Fees and Billing. Some portions of our Services may require payment. By signing up for a paid plan or subscription, you authorize uc2c.ai (or its third-party payment processor) to charge you the applicable fees. All payments are due in the currency indicated at the point of purchase and include applicable taxes unless stated otherwise.

  2. Subscriptions and Renewals. If you purchase a subscription, it will automatically renew at the end of the initial subscription period unless canceled beforehand in accordance with the applicable cancellation policy. You are responsible for canceling at least 24 hours before renewal to avoid further charges.

  3. Refunds. Except as required by law, payments are non-refundable. If you believe there has been a billing error, you should contact us promptly to address your concerns.

  4. Service Changes. We reserve the right to change our pricing model and subscription structures. We will give you at least 30 days’ advance notice via email or through the Services if pricing or subscription terms materially change.

Intellectual Property and Licenses

  1. Our Intellectual Property. We (and our licensors) own all rights, title, and interest in and to the Services, including but not limited to software, code, models, trademarks, and content. Except for the limited rights granted to you by these Terms, all rights are reserved by uc2c.ai.

  2. Limited License to You. Subject to your compliance with these Terms, uc2c.ai grants you a personal, non-exclusive, non-transferable, revocable license to access and use our Services. This license is solely for your own (or your organization’s) internal business or personal purposes, consistent with these Terms.

  3. Feedback. If you provide suggestions, comments, or feedback about our Services (“Feedback”), uc2c.ai may use such Feedback for any purpose without obligation or compensation to you.

Third-Party Services and Links

Our Services may incorporate or allow you to interact with third-party services, content, or links (“Third-Party Services”). We do not control or endorse Third-Party Services and assume no responsibility for their content, terms, or privacy policies. If you choose to access or use such services, you do so at your own risk and must comply with any applicable third-party terms.

Disclaimers of Warranties

THE SERVICES AND ALL OUTPUTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, UC2C.AI AND ITS AFFILIATES, LICENSORS, AND PARTNERS MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR RELIABILITY.

We do not guarantee that (1) the Services will be uninterrupted or error-free, (2) that Outputs will be accurate or complete, or (3) that your use of the Services will meet your requirements or expectations.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL UC2C.AI, ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, OR THEIR DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUES, BUSINESS, DATA, OR USE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM IN THE SIX (6) MONTHS PRECEDING THE CLAIM OR ONE HUNDRED DOLLARS (US $100). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES, SO SOME LIMITATIONS HERE MAY NOT APPLY TO YOU.

Indemnification

If you are using our Services on behalf of a business or other organization, you agree to defend, indemnify, and hold harmless uc2c.ai, its affiliates, and respective employees, agents, and representatives from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with:

  1. Your violation of these Terms or applicable law.

  2. Your Inputs, Outputs, or other content you submit, post, or share.

  3. Your infringement, misappropriation, or violation of any intellectual property, publicity, confidentiality, or privacy rights of a third party.

  4. Your misconduct, negligence, or fraudulent acts in connection with your use of the Services.

Termination and Suspension

  1. Voluntary Termination. You may stop using our Services at any time. If you wish to delete your account, you may do so by sending a written notification to info@uc2c.ai.

  2. Termination by Us. We may suspend or terminate your account and/or access to the Services at any time, for any reason, including if we believe you have violated these Terms or if required by law.

  3. Effect of Termination. Upon termination, you must discontinue all use of the Services. Sections pertaining to warranties, disclaimers, limitations of liability, indemnification, and dispute resolution will survive any termination.

Modifications to These Terms or the Services

We are constantly innovating and improving our Services. Accordingly:

  1. Changes to the Services. We may add, remove, or modify features or offerings without prior notice. In cases where a change materially affects your use, we will endeavor to provide notice.

  2. Changes to the Terms. We may revise these Terms from time to time. If we make material changes, we will notify you (e.g., via email or by posting an update within the Service). By continuing to use the Services after any revised Terms become effective, you agree to those changes.

Governing Law and Dispute Resolution

  1. Governing Law. These Terms are governed by and construed under the laws of the State of California without regard to its conflict-of-law principles.

  2. Dispute Resolution. You and uc2c.ai agree to attempt informal resolution of any disputes before filing a formal claim. If a dispute cannot be resolved informally, it shall be resolved by binding arbitration or a court of competent jurisdiction, as set forth in a jurisdiction-specific clause (if applicable). Each party waives the right to a trial by jury to the extent permitted by law.

  3. No Class Actions. To the extent allowable by law, all disputes must be brought on an individual basis, and you waive any right to participate in a class or representative action against us.

Other Important Terms

  • No Waiver. Our failure to enforce any provision of these Terms shall not be considered a waiver of the right to enforce it in the future.

  • Severability. If any portion of these Terms is held invalid, the remainder shall remain in effect.

  • Assignment. You may not assign or transfer any rights or obligations under these Terms without our prior written consent. We may freely assign or transfer our rights or obligations under these Terms at our discretion.

  • Entire Agreement. These Terms (including our Privacy Policy and any other referenced documents) form the entire agreement between you and uc2c.ai regarding the Services. They supersede any prior or contemporaneous agreements, representations, or understandings.

Contact Us

If you have any questions about these Terms or our Services, please contact us at:

uc2c.ai

548 Market Street, PMB 256225

San Francisco, CA 94104

USA

info@uc2c.ai

Thank you for using uc2c.ai!

We appreciate your trust in our AI solutions and look forward to helping you empower your technical workers with advanced knowledge management capabilities.

Last Updated: April 5, 2025